Business Operation Assistant

Mch Group wants to bring on a Business Operation Assistant for its Muzaffarpur team. The pay goes up to ₹15,000/month. Freshers can apply.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Candidate profile

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with Hindi and English, Active listening, CRM tools, Typing speed
• Female Only
• Basic English
• Freshers can apply
• A polite, calm under pressure attitude

Salary

The salary for this role is ₹7,000 – ₹15,000 per month.

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Muzaffarpur, Bihar
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Mch Group. It takes less than a minute.