Process Manager

A new Process Manager role is open at Law Hands, Alagapuram, Salem. The pay goes up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Tamil, English

Who can apply

• 2+ years of experience in a similar role
• Graduate or equivalent
• Skills: English, Tamil
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Tamil, English
• You are polite and customer-first

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.

What you get

Compensation: ₹25,000 – ₹30,000 per month.

Job details

• Job location: Alagapuram, Salem, Tamil Nadu
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Work type: Work from office
• Working hours: 9:30 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to Law Hands today.