Telecaller

Join IFB Service Point as a Telecaller in Vedayapalem, Nellore. You can earn up to ₹11,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Compensation

The salary for this role is ₹10,000 – ₹11,000 per month.

Who can apply

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Active listening, CRM tools, Hindi and English, Complaint handling
• Basic English
• Freshers can apply

Job details

• Location: Vedayapalem, Nellore, Andhra Pradesh
• Work type: Office-based
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to IFB Service Point. It takes less than a minute.