Team Leader (Tl)

Join Idirect as a Team Leader (Tl) in Anand. You can earn up to ₹20,000/month.

In the employer’s words

No Sales/Marketing/Targets. Only Helpline. Bpo/Call Centre Tl Experience Mandatory. Computer Knowledge With Ms-Excel Necessary. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound

Candidate profile

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Inbound, Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• A polite, calm under pressure attitude

What you get

You will be paid ₹15,000 – ₹20,000 per month.

What the job involves

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Location: Anand, Gujarat
• Job type: Full time
• Work mode: Office-based
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:00 AM - 6:00 PM

Click Apply to send your profile to Idirect. It takes less than a minute.