Customer Care Associate

Hansa Customer Equity Private Limited wants to bring on a Customer Care Associate for its Airoli, Mumbai team. No experience? You can still apply. The pay goes up to ₹25,000/month. There are 30 open positions.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Type : Domestic, Inbound | Languages : English, Marathi, Hindi

Requirements

• Open to freshers
• Tenth Pass or equivalent
• Skills: Domestic, English, Hindi, Inbound, Marathi
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Marathi, Hindi
• You are calm under pressure and polite

What you will do

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• You'll escalate complex cases to the right team within the SLA.

Salary and benefits

You will be paid ₹18,000 – ₹25,000 per month.

Job details

• Job location: Airoli, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Work mode: Work from office
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Hansa Customer Equity Private Limited.