Customer Care Executive

A new Customer Care Executive role is open at Globiva Services Private Limited, Salt Lake, Kolkata. You can earn up to ₹20,000/month. The team is filling 25 vacancies.

Note from the employer

Work From Office, Day Shift, Tele Calling , Voice Process, Tale Sales , Up Sales, Customer Support. 1 - 2 Years Experience Compulsory. | Type : Sales, Outbound, Inbound | Languages : Hindi, English

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Inbound, Outbound and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Outbound, Inbound
• Languages: Hindi, English
• A patient, customer-first attitude

Salary

Compensation: ₹15,300 – ₹20,000 per month.

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Position details

• Location: Salt Lake, Kolkata, West Bengal
• Work mode: Office-based
• Employment type: Full time
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Openings: 25
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Globiva Services Private Limited.