Chat Process Executive

Gangadhar Agencies Private Limited is looking for a Chat Process Executive to join its team in Silk Board, Bengaluru. Salary is up to ₹25,000/month. There are 20 open positions. No experience? You can still apply.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Your responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.

Salary

You will be paid ₹20,000 – ₹25,000 per month.

What we are looking for

• Freshers are welcome to apply
• Minimum qualification: Tenth Pass
• Good knowledge of Hindi and English, Active listening, CRM tools and Typing speed
• Basic English
• Freshers can apply
• A calm under pressure, customer-first attitude

Job details

• Work location: Silk Board, Bengaluru, Karnataka
• Employment type: Full time
• Vacancies: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Gangadhar Agencies Private Limited today.