Customer Care Associate

Start your next role as a Customer Care Associate with Fusion Cx Limited in Matigara, Siliguri. You can earn up to ₹18,000/month. No experience? You can still apply. The team is filling 30 vacancies.

In the employer’s words

Customer Support. Type : Inbound | Languages : English, Hindi

Pay and perks

You will be paid ₹15,000 – ₹18,000 per month.

What the job involves

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Who can apply

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Skills: English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: English, Hindi

Quick facts

• Work location: Matigara, Siliguri, West Bengal
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 30
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Fusion Cx Limited reviews applications regularly.