Chat Process Executive

Fly Consulting Services wants to bring on a Chat Process Executive for its Ghatkesar, Hyderabad team. 30 candidates will be hired for this role. Salary is up to ₹23,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Domestic and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi
• Someone patient and polite

Compensation

You will be paid ₹15,000 – ₹23,000 per month.

What you will do

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA

Position details

• Location: Ghatkesar, Hyderabad, Telangana
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Fly Consulting Services.