Team Leader

Excess Max Life is looking for a Team Leader to join its team in Talwandi, Kota. Salary is up to ₹20,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

What you get

Compensation: ₹20,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Hindi and English, Verbal communication, Active listening, Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

Job details

• Location: Talwandi, Kota, Rajasthan
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Excess Max Life today.