Customer Service Team Lead

Looking for a Customer Service Team Lead role in Sector 48 - Gurgaon, Delhi? Excelaright Private Limited is hiring now. Salary is up to ₹50,000/month. 2 candidates will be hired for this role.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Inbound | Languages : English

Salary and benefits

The salary for this role is ₹30,000 – ₹50,000 per month.

Candidate profile

• At least 2 years of relevant experience
• Education: Graduate
• Skills: English, Inbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English
• A calm under pressure, polite attitude

Your responsibilities

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.

Quick facts

• Location: Sector 48 - Gurgaon, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Work type: On-site
• Job type: Full time

Apply today and take the next step in your career with Excelaright Private Limited.