Couselor Team Lead

Eazytutors is hiring a Couselor Team Lead in Chandan Nagar, Pune. You can earn up to ₹30,000/month. There are 2 open positions.

Employer’s description

Lead The Team To Achieve Operational Targets By Setting Clear Objectives, Assigning Responsibilities, And Tracking Progress. Manage Workflows, Support Team Members, And Maintain Quality Standards. Follow Company Policies And Procedures, And Ensure The Team Does The Same. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, English

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Skills: English, Hindi, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, English
• Someone polite and patient

Key responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• You'll resolve queries and complaints with patience and accuracy.

Compensation

The salary for this role is ₹15,000 – ₹30,000 per month.

Position details

• Work location: Chandan Nagar, Pune, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Work type: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Eazytutors. It takes less than a minute.