Customer Care Manager

Join Dr. Nature Wellness Pvt. Ltd. as a Customer Care Manager in Gujar Ki Thadi, Jaipur. Salary is up to ₹30,000/month.

In the employer’s words

We Are Looking For A Professional And Responsible Customer Care Team Leader To Manage Daily Customer Support Operations, Guide The Team, And Ensure Timely Resolution Of Customer Queries. The Candidate Should Demonstrate Strong Leadership, Clear Communication, And Accountability For Team Performance And Tasks Assigned By Senior Management. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Salary and benefits

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Skills and qualifications

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi
• Someone customer-first and patient

What you will do

• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Quick facts

• Location: Gujar Ki Thadi, Jaipur, Rajasthan
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 10:00 AM - 6:00 PM | Monday to Saturday
• Vacancies: 1
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Dr. Nature Wellness Pvt. Ltd. reviews applications regularly.