Customer Care Executive

Start your next role as a Customer Care Executive with Dr.Itm Private Limited in Mohali. The team is filling 30 vacancies. Freshers can apply. The pay goes up to ₹25,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.
• You will escalate complex cases to the right team within the SLA.
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets

Salary

Salary: ₹14,000 – ₹25,000 per month, based on skills and experience.

Requirements

• Open to freshers
• Education: 12th Pass
• Good knowledge of CRM tools, Hindi and English, Typing speed and Complaint handling
• Basic English
• Freshers can apply
• Someone patient and customer-first

Job details

• Work location: Mohali, Punjab
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Dr.Itm Private Limited.