Chat Support Representative

A new Chat Support Representative role is open at Data Wave Bussines Solutions, Magarpatta Road, Pune. No experience? You can still apply. Salary is up to ₹20,000/month. The team is filling 10 vacancies.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Sales | Languages : Marathi, Hindi, English

What you will do

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Candidate profile

• Open to freshers
• Minimum qualification: Graduate
• Good knowledge of English, Hindi, Marathi and Sales
• Female Only
• Good English
• Freshers can apply
• Type: Sales
• Languages: Marathi, Hindi, English
• You are polite and patient

What you get

Compensation: ₹15,000 – ₹20,000 per month.

Quick facts

• Work location: Magarpatta Road, Pune, Maharashtra
• Employment type: Full time
• Timings: 10AM - 7 PM | Monday to Saturday
• Openings: 10
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Data Wave Bussines Solutions. It takes less than a minute.