Senior Customer Support Officer

A new Senior Customer Support Officer role is open at Cogent E Service Ltd, Attavar, Mangaluru. There are 25 open positions. The pay goes up to ₹18,000/month.

In the employer’s words

We Are Looking For Experienced Candidates In Email Process Who Are Good At Communication In English And Hindi. 1 - 2 Years Experience Compulsory. | Type : Inbound

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• A polite, patient attitude

What you will do

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

What you get

You will be paid ₹18,000 per month.

Job details

• Location: Attavar, Mangaluru, Karnataka
• Employment type: Full time
• Openings: 25
• Shift: Flexible rotational shift,
• Work mode: On-site
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

Apply today and take the next step in your career with Cogent E Service Ltd.