Customer Care Associate

A new Customer Care Associate role is open at Cellbell, Ulhasnagar, Mumbai. 10 candidates will be hired for this role. The pay goes up to ₹16,000/month. No experience? You can still apply.

Employer’s description

Handle Inbound Customer Calls Professionally And Courteously.Understand Customer Queries, Requirements, And Concerns.Provide Accurate Information About Products, Services, Orders, And Processes.Resolve Customer Issues Or Coordinate With The Relevant Team For Resolution.Maintain Proper Records Of Customer Interactions And Queries. Type : Inbound | Languages : Marathi, English, Hindi

Pay and perks

Compensation: ₹14,000 – ₹16,000 per month.

Who can apply

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of English, Hindi, Inbound and Marathi
• Good English
• Freshers can apply
• Type: Inbound
• Languages: Marathi, English, Hindi
• You are customer-first and polite

What you will do

In this role, you will:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Position details

• Job location: Ulhasnagar, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 10
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to Cellbell today.