Bpo Executive

Brightrecruite is looking for a Bpo Executive to join its team in Bidhan Nagar, Kolkata. 10 candidates will be hired for this role. The pay goes up to ₹20,000/month.

In the employer’s words

Voice Support & Resolution: Handle Incoming Customer Calls, Troubleshoot Technical Issues, And Provide Accurate Solutions.Customer Retention: Maintain High Fcr And Ensure Customer Satisfaction.Upselling & Cross-Selling: Identify Customer Needs And Promote Relevant Products/Services Through Upselling And Cross-Selling.Crm & Record Management: Mai. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Sales | Languages : Bengali, Hindi, English

What the job involves

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.

Compensation

The salary for this role is ₹18,000 – ₹20,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of Bengali, English, Hindi, Inbound, Outbound and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Sales
• Languages: Bengali, Hindi, English
• A patient, calm under pressure attitude

Job at a glance

• Location: Bidhan Nagar, Kolkata, West Bengal
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Working hours: 11:00 AM - 7:00 PM | Monday to Saturday
• Openings: 10
• Employment type: Full time

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