Chat Support Executive

Bpo Convergence Private Limited has an opening for a Chat Support Executive based in Sector 1 - Noida, Delhi. 25 candidates will be hired for this role. The pay goes up to ₹16,000/month. No experience? You can still apply.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Inbound | Languages : Hindi, English

Salary and benefits

Salary: ₹12,000 – ₹16,000 per month, based on skills and experience.

Your responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: English, Hindi, Inbound
• Basic English
• Freshers can apply
• Type: Inbound
• Languages: Hindi, English

Job details

• Job location: Sector 1 - Noida, Delhi, Delhi
• Openings: 25
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Bpo Convergence Private Limited reviews applications regularly.