Customer Care Manager

BookLeaf Publishing is hiring a Customer Care Manager in Jhandewalan Road, Delhi. You can earn up to ₹40,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Day-to-day work

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.
• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy

Salary and benefits

You will be paid ₹25,000 – ₹40,000 per month.

Requirements

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are polite and patient

Job details

• Location: Jhandewalan Road, Delhi, Delhi
• Interview timings: 2:00 PM - 4:00 PM | Monday to Friday
• Timings: 10:00 AM - 6:00 PM | Monday to Friday
• Vacancies: 1
• Work mode: Office-based
• Job type: Full time

Ready to start? Upload your resume and apply to BookLeaf Publishing today.