Customer Care Executive

Join Bgs Pharma Pvt. Ltd, as a Customer Care Executive in Barasat, Kolkata. There are 2 open positions. The pay goes up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Marketing | Languages : Bengali, Hindi, English

Compensation

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Bengali, English, Hindi and Marketing
• Basic English
• 1 - 2 Years Experience Compulsory.
• Marketing
• Languages: Bengali, Hindi, English
• A patient, calm under pressure attitude

Key responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status

Quick facts

• Location: Barasat, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Working hours: 10:00 AM - 8:00 PM | Monday to Saturday
• Vacancies: 2
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Bgs Pharma Pvt. Ltd,.