Telecaller

A new Telecaller role is open at Baba Vishwanath Tour and Travels, Chandpur, Varanasi. Salary is up to ₹12,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

What we are looking for

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Active listening, Typing speed, CRM tools, Complaint handling
• Basic English
• Freshers can apply
• Someone polite and patient

Salary and benefits

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Quick facts

• Work location: Chandpur, Varanasi, Uttar Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Baba Vishwanath Tour and Travels. It takes less than a minute.