Customer Care Executive

Aunty Garments Fashion Pvt Ltd is looking for a Customer Care Executive to join its team in Dhandra Road, Ludhiana. You can earn up to ₹18,000/month. 30 candidates will be hired for this role.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What you will do

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Compensation

Compensation: ₹18,000 per month.

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Hindi and English, Typing speed, Complaint handling, CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are patient and customer-first

Quick facts

• Job location: Dhandra Road, Ludhiana, Punjab
• Work mode: Work from office
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30

Apply today and take the next step in your career with Aunty Garments Fashion Pvt Ltd.