Customer Care Officer

Assure Recruit wants to bring on a Customer Care Officer for its Sector 48 - Gurgaon, Delhi team. There are 12 open positions. The pay goes up to ₹35,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

What the job involves

• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Salary and benefits

Salary: ₹30,000 – ₹35,000 per month, based on skills and experience.

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of English
• Good English
• Freshers can apply
• Languages: English
• You are polite and calm under pressure

Job at a glance

• Location: Sector 48 - Gurgaon, Delhi, Delhi
• Openings: 12
• Job type: Full time
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Assure Recruit today.