Customer Care Representative

Looking for a Customer Care Representative role in Memnagar, Ahmedabad? Ascendum Kps Private Limited is hiring now. The pay goes up to ₹12,000/month. The team is filling 25 vacancies.

Note from the employer

Maintain Login Hours And Sla Compliance.Handle Calls/Chats And Document Accurately.Provide Quality Service And Resolve Issues.Maintain Product Knowledge And Attend Training.Follow Quality Scripts And Feedback. Type : Inbound, Domestic | Languages : Gujarati, English, Hindi

What you get

The salary for this role is ₹12,000 per month.

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Gujarati, Hindi, Inbound
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Gujarati, English, Hindi
• Someone patient and customer-first

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Job location: Memnagar, Ahmedabad, Gujarat
• Work type: Office-based
• Openings: 25
• Timings: 9 Hours (8 AM to 8 PM) Rotational (8 AM - 5 PM)(9 AM - 6 PM)(10 AM - 7 PM)(11 AM - 8 PM)
• Job type: Full time
• Interview: 10:00 AM - 5:00 PM | Monday to Saturday

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