Telecalling Executive

Join Arthva Capital as a Telecalling Executive in Ganesh Colony, Anand. Freshers can apply. Salary is up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Verbal communication, Typing speed, CRM tools and Complaint handling
• Basic English
• Freshers can apply
• You are polite and customer-first

Your responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

What you get

The salary for this role is ₹10,000 – ₹12,000 per month.

Quick facts

• Job location: Ganesh Colony, Anand, Gujarat
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time

Apply today and take the next step in your career with Arthva Capital.