Customer Service Manager

Abhishek Soni (Novation India) wants to bring on a Customer Service Manager for its Shiv Nagar Colony, Jabalpur team. The pay goes up to ₹25,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

What you will do

• Identify upsell opportunities where relevant.
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi

Pay and perks

Compensation: ₹15,000 – ₹25,000 per month.

Position details

• Work location: Shiv Nagar Colony, Jabalpur, Madhya Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Abhishek Soni (Novation India) today.